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Most parts we sell through Motors come with a 30 day money back guarantee unless otherwise stated.
The 30 day period starts when you take possession of the part. No labor warranty is provided.
To return an item you must contact us via Message within the 30 day period to obtain a RMA number (return material authorization).
Original shipping charges and return shipping charges are not refunded.
Once you obtain an RMA number, ship the item to:
Norbs Auto Salvage
5924 County Road R
Denmark, WI 54208
Please include the RMA
SHIPPING NOTES ABOUT US HELP
Norbs Auto Salvage ships to US addresses within the lower 48 states only via FedEx ground.
No Alaska, Hawaii, Puerto Rico, APO, FPO or PO Box please.
Items will be shipped within 1-2 days of purchase.
Please allow 5-10 days for delivery. Most areas in the US are within 5 days. No expedited shipping is available.
If an item arrives damaged, please contact us via Message within 24 hours for instructions.
If you have a question about a part please contact us BEFORE purchasing.
Our main contact method is by Messages. We try to answer all messages within 24 hours.
Our business hours are Monday-Friday 8am-5pm central time.
Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.A Grade
- The highest quality part. It is of low miles and/or exceptional condition for its age.B Grade
- The second level quality part. It is of average miles and normal condition for its age.C Grade
- The third level quality part. It has high miles and/or light damage.No Grade - A part that has not yet been graded.