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Most parts we sell through Motors come with a 30-day money back guarantee unless otherwise stated. The 30 day period starts when you take possession of the part. No labor warranty is provided.
In the event a part sold with a warranty fails to operate within the warranty period we will replace the part(s) with a functionally equivalent part or refund the part purchase price, at our option.
To return an item you must contact us via the messaging system within the 30 day period.
Original shipping charges and return shipping charges are not refunded.
Please ship the item back to:
August Pohl Auto Parts
2225 M 139
Benton Harbor, MI 49022SHIPPING NOTES ABOUT US HELP
August Pohl Auto Parts ships to US addresses within the 48 states only via UPS ground or USPS Priority Mail. Tracking will be uploaded to the item so the buyer can track the shipment from whichever carrier we use.
No Alaska, Hawaii, Puerto Rico, APO, FPO or PO Box please.
Pick up at our facilities is available. Please message us prior to your purchase to arrange pick up. We are open from 8 a.m. til 5 p.m. Eastern time zone. The yard closes at 4 p.m. so please let us know ahead of time if you plan on picking up at our facility. We are located at 2225 M-139 Benton Harbor, MI 49022.
Please up to 10 days for delivery unless listings falls under 's Guaranteed Delivery Program. Most areas in the US are within 5 days.
If an item arrives damaged, please contact us through the message system within 24 hrs for instructions.
Buyer is responsible for all shipping charges both original and return for items returned that are not needed or ordered incorrectly. If the color is described in the listing but is wrong for the buyer's vehicle, they will be responsible for all shipping charges.
If you have a question about a part please contact us BEFORE purchasing.
Our main contact method is through messaging. We try to answer all messages within 24 hours. Our normal business hours are Monday-Friday 8 a.m. til 5 p.m. eastern time.
Please message any questions to us through the messaging, or ask seller a question on .
Core Charge. Core is an acronym for ‘Cash On Return’. A core charge is sometimes applied to rebuildable parts such as engines or alternators that can be redeemed for a portion of their original price. If the part you are purchasing has a core charge applied, it will be noted in the description.
Parts Grading. A standard code system is used to communicate the condition and quality of a part between automotive recyclers, automotive repair shops, and insurers. Knowing how these codes are used will help you understand whether the part meets your expectations before you buy it and what you can expect from the part when you receive it.A Grade - The highest quality part. It is of low miles and/or exceptional condition for its age. B Grade - The second level quality part. It is of average miles and normal condition for its age. C Grade - The third level quality part. It has high miles and/or light damage. No Grade - A part that has not yet been graded.
Part Category. A category is a way of classifying a part in inventory. The category appears as a one-letter abbreviation under Part Detail. A category is a way to identify a part by location or condition, and helps to indicate whether a part needs to be pulled and prepped before shipping.
Standard Part Categories include:
Part Color Definitions