Cadillac announces new warranty, scheduled maintenance program


Cadillac has announced a new comprehensive warranty and scheduled maintenance program called Cadillac Shield. The program is ‘designed to heighten the brand’s focus on customer service by tying together the wide-ranging benefits and technologies Cadillac provides its owners.’

The program includes class-leading warrant coverage and the recently launched maintenance programĀ as well as courtesy transportation if warranty repairs are needed. The Cadillac Shield also includes 24-hour roadside assistance for the first five years or 100,000 miles.

“Cadillac offers a suite of ownership benefits that makes the brand a leader in the luxury market,” said Don Butler, vice president of Cadillac marketing. “Cadillac Shield allows us to raise consumer awareness of these benefits. It’s also a commitment by Cadillac to our owners to continually look for ways to improve these services and technologies.”

The ownership benefits covered by Cadillac Shield include:

Cadillac Premium Care Maintenance, which provides scheduled oil changes, tire rotations, multi-point vehicle inspections and replacement of engine and cabin air filters for the first four years or 50,000 miles

Five-year, 100,000-mile powertrain warranty

Four-year, 50,000-mile vehicle bumper-to-bumper warranty coverage

24/7 roadside assistance for the first five years or 100,000 miles

Courtesy transportation during service visits for warranty issues

– By: Omar Rana