Toyota recently planned to audit suppliers in North America following its biggest recall crisis in history. The audit found that testing of components by its suppliers weren’t as detailed and rigorous as the company expected.
Dino Triantafyllos, vice president of North American product quality, said that some suppliers that were believed to be testing products four times a year were only doing so once a year.
“We have found areas where maybe there was a misunderstanding about some aspects of the process,” said Triantafyllos, said. “These improvements we’re making, if we’d made them two years ago, maybe some of these issues wouldn’t have happened.”
We’re not sure what this is supposed to mean for Toyota but the company is doing all it can to regain customer trust and fix its quality images after recalling more than 8 million vehicles worldwide.
– By: Omar Rana
Source: Automotive News (Subscription Required)