GM announced today that it has concluded the dealer arbitration process and as of November 1 it will have a dealer network of about 4,500 dealerships serving the Chevrolet, Buick, GMC, and Cadillac brands.
“Our dealers are the face of GM to our customers and valued members of the communities where they do business across America,” said Mark Reuss, president, GM North America. “We”re confident our dealer network will be the best in the business. It will be the right size with the right dealers to give our customers great service during and after the purchase.
Despite the 25% reduction in size since 2009, GM retains the nation”s largest dealer network, giving consumers maximal flexibility. The company has also mandated certain design alterations in its dealerships, and says that the focus will be even more oriented to customer service.
“Customers throughout the country will be seeing a new look at the Chevrolet, Buick, GMC and Cadillac dealerships in their communities,” Reuss said. “Putting our new dealer network in place is one of the most important elements in the rebirth of GM.”
GM also announced that many of these dealerships are participating in a major facilities upgrade program, with more than 300 updates already completed and about 1,000 projects scheduled through the end of 2010.
– By: Stephen Calogera