Toyota Motor Sales U.S.A Inc., announced today that it will conduct a voluntary safety recall on approximately 9,400 2010 Lexus GX 460 luxury SUVs to update software in the vehicle”s Vehicle Stability Control (VSC) system. Toyota said that no other Toyota, Lexus, or Scion vehicles are involved in this recall.
The VSC system helps control a loss of traction in turns as a result of front or rear wheel slippage during cornering.
“Toyota”s objective is to provide a high level of safety and quality, while meeting or surpassing governmental regulations,” Toyota said in a statement. “Our engineers have conducted tests to confirm the VSC performance issue raised by Consumer Reports, and we are confident this VSC software update addresses the concern,” said Steve St. Angelo, Toyota chief quality officer for North America.
Toyota said that all Lexus dealers will have the VSC software update by the end of April. Once the software update is available at dealerships, vehicle owners are encouraged to bring their Lexus GX 460 to a dealer at their earliest convenience for the update. The fix will take approximately one hour depending on the dealers” work schedule.
“From the moment we heard about this issue, Lexus and our dealers acted quickly to resolve the situation. Our dealers will now personally reach out to customers to set up appointments to make this modification. Lexus has always been about providing exemplary customer satisfaction and this will be another opportunity to demonstrate that,” said Mark Templin, Lexus group vice president and general manager.
– By: Omar Rana