Honda responds to fans on Accord Crosstour’s Facebook fan page
Yesterday we told you about the not-so-nice reactions that the new Honda Accord Crosstour was generating on its own Facebook fan page. Apparently, in between yesterday and today Honda removed a comment made by their product development manager Eddie Okubo (who commented as a consumer saying the Crosstour was amazing rather than a Honda executive) and released an official statement in a response to all the negative comments about the Accord Crosstour.
Also, we decided to pick out our favorite comments on the Crosstour fan page from today (check them out after the jump).
Check out Honda’s official statement after the jump (believe us, it’s must read) along with our favorite comments from today.
2010 Honda Accord Crosstour:
Honda’s Official Statement to Facebook Fans:
Hi, Facebook fans. We’re listening, and we want to address a few things you’ve been talking about over the past few days.
The photos: Arguably, the two studio photos we posted didn’t give you enough detail, nor were they the best to showcase the vehicle. There are more photos on the way. Maybe it’s like a bad yearbook photo or something, and we think the new photos will clear things up.
It’s not the European wagon: We’ve seen a lot of comments about the desire for a wagon, but this is neither a wagon nor designed for wagon buyers. We think the Euro wagon is a cool vehicle, too, and we appreciate the feedback… but a version of that wasn’t our intention here. That’s another segment worthy of our consideration, but the Accord Crosstour, built on the larger, Accord platform, is meant to give you the best of two worlds – the versatility of an SUV with the sportiness of a car.
Many of you don’t like the styling: It may not be for everyone. Our research suggests that the styling does test well among people shopping for a crossover.
You want further details about the Accord Crosstour: We typically can’t give you details so far out from when the vehicle goes on sale for a number of reasons, including competitive intelligence and pure availability. However… we hear your frustrations, and while specs on the vehicle aren’t finalized, we’re trying to get some stuff together that we hope will satiate some of your curiosity and give you more to think about.
Honda associates participating in the wall comments: We didn’t remove comments out of embarrassment. We removed comments that were posted contrary to American Honda’s consumer-generated media policy for associates: We must first clearly state that we are Honda employees and that a posting is a personal – not Honda’s – opinion. Eddie forgot to add that, so his comments were removed.
Thank you for all of the interest, and we’ll be in touch again soon…
– By: Omar Rana
