In a war that usually takes place between Porsche and Lexus, FoMoCo’s Lincoln and General Motors’ Buick have jumped in to get a piece of the action. While Porsche sits atop the annual U.S. Vehicle Dependability Study rankings released by J.D. Power and Associates today, Lexus, which ended its 14-year reign last year, fell to [...]
J.D. Power and Associates today released its 2010 Customer Service Index (CSI) Study. The group said that outlook for auto dealers service volumes and customer spending appears to be decreasing due to depressed sales in 2008 and 2009. J.D. Power and Associates said that it expects service traffic volume to drop approximately 20 percent between [...]
According to J.D. Power and Associates 2009 Avoider Study, nearly one in five new car shoppers avoid a brand due to their concerns over the future of the company. J.D. Power and Associates said that the top five brands being avoided by consumers are domestic brands including Chrysler, Dodge, HUMMER, Pontiac and Saturn. The firm said that [...]
According to J.D. Power and Associates 2009 Sales Satisfaction Index (SSI) Study, overall customer satisfaction with the new-vehicle purchases has improved from 2008. However, J.D. says that automakers are losing 12 percent of new-vehicle sales to other brands on average. J.D. Power and Associates studies overall customer satisfaction by measuring five factors: dealership facility; salesperson; [...]
According to J.D. Power and Associates 2009 Navigation Usage and Satisfaction Study, Ford’s Lincoln MKS owners report “Highest Satisfaction” with their Clarion-equipped Voice-Activated Navigation System with SIRIUS Travel Link. FoMoCo’s Ford and Lincoln models earned five of the top 10 positions on the survey, with Ford Flex coming in at No. 2. Over 15 FoMoCo [...]
There is no doubt that the government’s Cash for Clunkers program has provided a boost to U.S. auto sales. According to J.D. Power and Associates, U.S. monthly auto sales will rise above the 1 million unit mark for the first time this year in August. Based on data gathered from 10,000 dealers across the country [...]
The 2009 Hyundai Genesis has been ranked the most smoothly launched vehicle in the U.S. according to the J.D. Power and Associates 2009 Vehicle Launch Index SM (VLI) released today. The study grades automakers on their ability to hit sale targets, price and dealer-profit targets with newly launched models. The 2009 Hyundai Genesis scored 689 points out of [...]
Porsche once again ranked the highest as the industry’s most appealing brand in the United States. This is the fifth consecutive year that Porsche has taking the No.1 spot on J.D. Power and Associates 2009 Automotive Performance, Execution and Layout (APEAL). The Ford and Dodge brand also scored big gains in the study which measures appeal for [...]
Tata Motors’ Jaguar and GM’s Buick brand both came in at the no. 1 spot of J.D. Power and Associates dependability survey. The two brands dethroned Lexus for the first time since the Japanese brand has been part of the closely watch survey. Lexus came in at no. 3 followed by Toyota at no. 4. [...]
In J.D. Power and Associates’ 2009 Customer Service Index Study Lexus finally overtook Jaguar regaining its title as the automaker that provides the best service to its customers. Lexus had a 25 point lead over Jaguar with a total of 835 points beating the industry average of 761. Jaguar was followed by BMW, Cadillac and [...]
