According to a new J.D. Power and Associate study, satisfaction with the new vehicle-sales process has improved significantly from 2010. In the agency’s 2011 U.S. Sales Satisfaction Index Study released today, J.D. Power and Associates found that overall satisfaction averages 648 on a 1,000 point scale, improving 13 points from an average of 635 in 2010. [...]
No surprise here but a new study released by J.D. Power and Associates shows that vehicle owners are continuing to experience a high number of problems with factory-installed navigation systems. According to the J.D. Power and Associates 2011 U.S. Navigation Usage and Satisfaction Study the problems deal primarily with routing quality and system usability. The study looks [...]
Everyone is trying to get a piece of the action while China’s market skyrockets. So while China continues to emerge, new studies are coming out. According to the annual J.D. Power and Associate survey for customer sales satisfaction, Chinese owners gave their best ratings to Audi for the best car-buying experience at the dealership. The [...]
For the seventh consecutive year, Porsche is the highest-ranking nameplate in the 2011 APEAL Study by J.D. Power and Associates. Hyundai also improved from 2010 more than any other nameplate this year, while Jeep and Chrysler also improved considerably. BMW and Dodge each had three models each that received the segment-level awards. BMW models receiving awards [...]
FoMoCo’s ranking in the J.D. Power and Associates 2011 U.S. Initial Quality Study fell only a year after the Dearborn automaker topped all mass-market brands brands as problems with new technology (*cough* MyFord Touch *cough*) hurt the company. Toyota on the other hand saw its quality ranking rise after last year’s drop to the lowest [...]
Here is some good news for Swedish automaker Volvo, which is now owned by China’s Geely Automotive. In the J.D. Power and Associates 2011 Germany Vehicle Ownership Satisfaction Study, Volvo passed Mercedes-Benz in ownership satisfaction among German car owners. Volvo ranked highest in vehicle owner satisfaction for 2-year-old vehicles with a score of 841 out [...]
Here is some good news for MoTown, Ford’s Lincoln luxury car brand scored No. 1 in dependability in the latest annual survey from J.D. Power and Associates, the first time the brand hit the the top spot. Lincoln improved by 13 from 2010. Lexus followed Lincoln in the nameplate rankings with Jaguar, Porsche and Toyota rounding [...]
J.D. Power and Associates said Tuesday that global new light-vehicle sales this year are expected to reach 76.5 million units in 2011. That would top the record of 72 million light vehicles sold in 2010. “Overall growth in the world economy has been supporting further recovery in auto sales,” said John Humphrey, senior vice president [...]
With companies getting increasingly aggressive on the design front as all manufacturers are trying to appeal to a wider audience, there will be 60 new, or substantially refreshed models hitting US roads this year, compared with just 36 in 2010. It may just be what is needed however, as one director from JD Power & [...]
Until this year, Mercedes-Benz has retained more customers than any other brand sold in the US. Well that is no longer the case, as Honda and Ford have vaulted past the German company to take the number one and number two spots, respectively. Though Honda took the top spot, it represents a jump of one [...]
