In the 2012 J.D. Power and Associates Automotive Performance, Execution and Layout (APEAL) Study, Chevrolet won more segment awards than any other brand. The winners included the Chevrolet Volt, Sonic and Avalanche. Read our review on the Chevrolet Volt. The APEAL study is based on responses from more than 74,000 purchasers and lessees of new 2012 [...]
According to the J.D. Power and Associates 2012 U.S. Initial Quality Study released yesterday, the U.S. automotive industry posted the strongest improvement in initial quality since 2009 as they continue to produce more higher-quality vehicles than ever before. Overall, the industry improved by 5 problems per 100 vehicles. The improvement shows a 5 percent gain [...]
According to the J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) Study, vehicle owners who visit dealerships for service are considerably more satisfied with their experience at dealerships than with service from independent facilities. Lexus and Mini continue to top their rivals – Lexus received an award in Customer Satisfaction with Dealer Service for a [...]
In 2009, the automotive industry had one of its toughest years with the Great Recession threatening the existence of many. Nonetheless, according to the J.D. Power and Associates 2012 U.S. Vehicle Dependability Study, automakers built the most dependable vehicles during that time. “The study measures problems experienced during the past 12 months by original owners of [...]
New reports are out from J.D. Power and Associates and in those reports, they found that more than 40% of new car buyers based their purchases on opinions of conventional wisdom or common knowledge regarding a particular model’s quality or reliability concerns rather than personal experience, reviews, ratings and recommendations. In other words, buyers based [...]
Everyone is trying to get a piece of the action while China’s market skyrockets. So while China continues to emerge, new studies are coming out. According to the annual J.D. Power and Associate survey for customer sales satisfaction, Chinese owners gave their best ratings to Audi for the best car-buying experience at the dealership. The [...]
For the seventh consecutive year, Porsche is the highest-ranking nameplate in the 2011 APEAL Study by J.D. Power and Associates. Hyundai also improved from 2010 more than any other nameplate this year, while Jeep and Chrysler also improved considerably. BMW and Dodge each had three models each that received the segment-level awards. BMW models receiving awards [...]
Whenever the folks at J.D. Power an Associates release their annual quality study, we figure we’ll see vehicles by Porsche, Mercedes and Lexus on the top. But an American-built pickup? The thought doesn’t even cross our minds. According to J.D. Power and Associates, pickups are now among the highest-quality vehicles on the road. Some even [...]
J.D. Power & Associates predict a 1 million unit rise in the auto industry this year courtesy of loosening consumer credit and a gradual return by manufacturers to leasing. The U.S. retail forecast for this year is 9.6 million units, up from 8.6 million last year. Credit is the key determining factor, as unemployment still [...]
