Volvo announces new lifetime warranty for replacement parts in the USA

Volvo Cars of North America just gave their customers a little more product reassurance by announcing a new lifetime parts and labor warranty for all models.

Part of their new philosophy of “pay once and never pay again” for replacement parts and related labor, Volvo says that once you buy components for all their models, all future costs in terms of additional replacement and installation will be covered by Volvo.

The policy also provides customers with free diagnostics, software updates, personal service, free car washes and alternative transportation.

The press brief didn’t say whether or not this also includes older or classic models, many of which are still on the road today with hundreds of thousands of miles on them. But should this include all models ever made, perhaps this could make life a little easier for those who want to buy highly-demanded, but hard-to-find classic R models, which owners openly admit that they could be a little tricky to keep on the road since all R-models ever made are out of warranty.

Though we sort of doubt that this is the case. We won’t know for sure, but we reached out to Volvo for clarification. Stay tuned and check out the press release after the jump.

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Volvo Cars Introduces “Pay Once and Never Pay Again” Lifetime Parts & Labor Warranty

(ROCKLEIGH, NJ – July 8, 2015) Volvo Cars of North America will now offer a lifetime parts and labor warranty for all Volvo vehicles serviced after the factory warranty at any Volvo retailer. Volvo customers can expect to pay once and never pay again for replacement Volvo parts and labor, excluding accessories and wear items, for as long as they own their car. 

This addition to the Volvo Service Advantage program is part of the company’s definition of premium service, a philosophy that is designed around the customer’s needs and lifetime love of Volvo Cars. All Volvo owners can expect to receive the premium service experience when servicing at their local Volvo retailer. In addition to the lifetime parts and labor warranty, customers will receive free software updates, complimentary diagnostics, personal service, alternative transportation and a complimentary car wash.

“We look forward to redefining the way manufacturers service and support their vehicles” says Scott Doering, Vice President of Customer Service, Volvo Cars of North America, “the lifetime parts and labor warranty is a best in class offer from a luxury automaker.”

All Volvo owners are invited to experience this new definition of luxury service at their local Volvo retailer. All Volvo models are eligible for the Volvo Service Advantage program and the new lifetime parts and labor warranty.

“The lifetime parts and labor warranty is a commitment to both quality vehicles and quality customer relationships,” says Lex Kerssemakers, President and CEO of Volvo Cars of North America, “everyone should feel confident that Volvo is here to support our customers throughout the ownership of their vehicle.”

More information about the Volvo Service Advantage program can be found at your local Volvo retailer or online at http://www.volvocars.com/us/own/maintenance

About Volvo Cars of North America

Volvo Cars of North America, LLC, (www.volvocars.com/us) is a subsidiary of Volvo Car Group of Gothenburg, Sweden. VCNA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States. For more information please refer to the VCNA media website at: http://www.media.volvocars.com/us.


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