Consumer Reports always like to cause a stirrup by claiming to rate products based on real-world experiences. And this time around, Tesla Motors is under fire from CR over the Model S, which they gave an average rating for reliability. And this doesn’t sound too far-fetched since it is one really complex computer on four-wheels.
According to CR’s findings plus responses from more than 1,300 Model S users, CR reports complaints of slow responses from some amenities such as the retractable door handles. There were also concerns over creaky windshield. Though on the flip side, Tesla reportedly has fixed all of the issues free of charge. But still, this shouldn’t hurt the Model S’s success since it still rates to the near-equivalent of an Acura RLX in terms of reliability scores. So all is not so bad.
Consumer Reports also noted for their own test-fleet Model S, the car’s infotainment system had to be hard reset and there was on unscheduled visit for some service. That’s at least better than Edmunds long-term tester, which reportedly has had over seven unscheduled service visits while requiring over nine information screen resets. Additionally, the drive unit needed to be replaced three times. Doesn’t sound too good for them.
Source: Consumer Reports