OnStar bends to pressure, reverses decision on policy changes

GM OnStar

OnStart today announced that it is reversing its Terms and Conditions policy changes and will not keep a data connection to customers’ car after the OnStar service is canceled.

OnStar said that it has sent e-mails to customers telling them that effective Dec. 1, their service would change so that data from a customer vehicle would continue to be transmitted to OnStar after service was canceled – unless the customer asked for it to be shut off. So remember to ask!

“We realize that our proposed amendments did not satisfy our subscribers,” OnStar President Linda Marshall said. “This is why we are leaving the decision in our customers’ hands. We listened, we responded and we hope to maintain the trust of our more than 6 million customers.”

OnStar said that if it ever offers the option of a data connection after cancellation, it would only be if a customer opted to do so. It said that it would honor customers’ preferences about how data from that connection is treated.

All Photos Copyright © Chris Chin – egmCarTech.

– By: Omar Rana