Volvo passes Mercedes in J.D. Power German customer satisfaction study

June 21, 2011June 21, 2011 Omar Rana J.D. Power and Associates

Here is some good news for Swedish automaker Volvo, which is now owned by China’s Geely Automotive. In the J.D. Power and Associates 2011 Germany Vehicle Ownership Satisfaction Study, Volvo passed Mercedes-Benz in ownership satisfaction among German car owners.

Volvo ranked highest in vehicle owner satisfaction for 2-year-old vehicles with a score of 841 out of 1,000. Mercedes-Benz finished second with 839 points.

The 2011 Germany Vehicle Ownership Satisfaction Study is based on evaluations of more than 17,150 online interviews with German car owners after an average of two years of ownership. The study was fielded from January to March 2011.

Each brand in the study is rated on four measures including vehicle appeal, vehicle quality and reliability, ownership costs and service satisfaction.

J.D. Power said that overall satisfaction among owners of two-year-old vehicles in Germany has declined from 2010.

– By: Omar Rana

Source: Automotive News