Following Lincoln’s announcement last week of free scheduled maintenance, Cadillac announced today that it is providing all owners of 2011 models with free frequently required maintenance services for the first four years or 50,000 miles.
“Cadillac is adding Premium Care Maintenance as a way to extend customer service beyond the sale,” said Kurt McNeil, vice president of Cadillac sales and service. “The program is designed to raise satisfaction for owners by ensuring access to expert service. It should lead to higher loyalty rates for dealers by establishing them as a valued resource for our customers.”
Known as the Cadillac Premium Car Maintenance, the program covers scheduled oil changes, tire rotations, replacement of engine and cabin air filters. It also covers multi-point vehicle inspection.
Hit the jump for the press release for more details.
Refresher: The 2011 Cadillac CTS Coupe is powered by a 3.6L direct-injected V6 engine producing 304-hp and 273 lb-ft of torque. Transmission choices include a 6-speed manual or a Hydra-Matic 6L50 6-speed automatic transmission with Driver Shift Control. EPA-estimated fuel-economy comes in at 17/26 mpg (city/highway) when mated to a rear-wheel-drive or all-wheel-drive system with an automatic. With a rear-wheel-drive 6-speed manual, the CTS Coupe averages 17/25 mpg.
2011 Cadillac CTS Coupe:
Cadillac To Provide Standard Four-Year/50,000-Mile Maintenance Program
Luxury brand launches Premium Care Maintenance for 2011 models as part of mission to enhance customer service
DETROIT ““ Cadillac announced today it will provide owners of all 2011 models with frequently required maintenance services for the first four years or 50,000 miles as it seeks to build the best customer service experience in the luxury segment.
The program, called Cadillac Premium Care Maintenance, covers scheduled oil changes, tire rotations, replacement of engine and cabin air filters and a multi-point vehicle inspection.
Cadillac Premium Care Maintenance launches with the arrival of the 2011 model Cadillacs. The CTS family, which is being expanded this year to include the all-new CTS Coupe, will be the first of the 2011 models to arrive at U.S. dealerships in late summer.
Premium Care Maintenance is the latest in a host of Cadillac initiatives that elevate the luxury ownership experience. It joins other Cadillac customer service and ownership benefits including:
* Five-year, 100,000-mile Powertrain warranty along with standard 24/7 Roadside Assistance and Courtesy Transportation.
* Four-year, 50,000-mile vehicle bumper-to-bumper warranty coverage.
* Standard one-year OnStar Directions and Connections plan, which includes Automatic Crash Response, Turn-by-Turn Navigation, Vehicle Diagnostics and Stolen Vehicle Assistance.
* Standard XM Radio with a three month trial.
In 2009, Cadillac placed second in the industry in both the Sales Satisfaction Index and Customer Satisfaction Index studies from J.D. Power & Associates. A survey by AutoPacific of 2010 new vehicle buyers rated Cadillac No. 1 in total satisfaction.
– By: Omar Rana