Just last week the National Highway Traffic Safety Administration said it had received complaints from 105 drivers complaining that their vehicles were still experiencing unintended acceleration issues after they took their vehicle in for a recall fix.
Toyota has now told its dealers that it will provide a replacement accelerator pedal to owners who are unsatisfied with their repairs.
Toyota sent out a memo today, obtained by the Associated Press, stating that if customers are still unhappy with with the feel of the accelerator after being repaired, the dealer can provide them a replacement pedal at no additional charge.
“A replacement pedal should only be offered to a customer after the reinforcement bar has been installed and the customer has expressed dissatisfaction with the operation and/or feel of the pedal,” Toyota said in the memo to dealers.
“If a customer is not satisfied with the operation and/or the feel of the accelerator pedal after the reinforcement bar has been installed, please assist us by assuring a replacement pedal is provided at no charge to these customers,” the memo said.
The memo addresses eight Toyota vehicles including:
- 2005-2010 Avalon
- 2007-2010 Camry
- 2007-2010 Tundra
- 2009-2010 Corolla, Matrix
- 2009-2010 Toyota RAV4
- 2008-2010 Sequoia
- 2008-2010 Highlander.
– By: Omar Rana