Lexus, Hummer score top points in 2010 J.D. Power Customer Service Index Study
J.D. Power and Associates today released its 2010 Customer Service Index (CSI) Study. The group said that outlook for auto dealers service volumes and customer spending appears to be decreasing due to depressed sales in 2008 and 2009. J.D. Power and Associates said that it expects service traffic volume to drop approximately 20 percent between [...]
