Comments on: So why did you return that Chevrolet Malibu? GM wants to know http://www.egmcartech.com/2009/11/19/so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know/?utm_source=rss&utm_medium=rss&utm_campaign=so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know Auto News, Car Reviews, Live Auto Show Coverage Mon, 13 Feb 2012 17:44:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: mjesales http://www.egmcartech.com/2009/11/19/so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know/comment-page-1/#comment-620058 mjesales Tue, 01 Dec 2009 09:22:56 +0000 http://www.egmcartech.com/?p=45035#comment-620058 Well I certainly hope that they are better than the dealer employees that call you up if you don't give them perfect scores on the service feedback surveys. I was told by the local dealer that I was "not welcome to come back for service". She said to take it elsewhere for future service visits and to be ashamed for not giving them a perfect score.<br><br>I was appalled to say the least, so I'm glad that they are having more experienced employees calling customers who returned them.<br><br>Some what surprised though that only 653 of 220,000 decided to even take that as an option. Well I certainly hope that they are better than the dealer employees that call you up if you don't give them perfect scores on the service feedback surveys. I was told by the local dealer that I was “not welcome to come back for service”. She said to take it elsewhere for future service visits and to be ashamed for not giving them a perfect score.

I was appalled to say the least, so I'm glad that they are having more experienced employees calling customers who returned them.

Some what surprised though that only 653 of 220,000 decided to even take that as an option.

]]> By: mjesales http://www.egmcartech.com/2009/11/19/so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know/comment-page-1/#comment-616758 mjesales Tue, 01 Dec 2009 01:22:56 +0000 http://www.egmcartech.com/?p=45035#comment-616758 Well I certainly hope that they are better than the dealer employees that call you up if you don't give them perfect scores on the service feedback surveys. I was told by the local dealer that I was "not welcome to come back for service". She said to take it elsewhere for future service visits and to be ashamed for not giving them a perfect score.<br><br>I was appalled to say the least, so I'm glad that they are having more experienced employees calling customers who returned them.<br><br>Some what surprised though that only 653 of 220,000 decided to even take that as an option. Well I certainly hope that they are better than the dealer employees that call you up if you don't give them perfect scores on the service feedback surveys. I was told by the local dealer that I was “not welcome to come back for service”. She said to take it elsewhere for future service visits and to be ashamed for not giving them a perfect score.

I was appalled to say the least, so I'm glad that they are having more experienced employees calling customers who returned them.

Some what surprised though that only 653 of 220,000 decided to even take that as an option.

]]> By: Bobmarley http://www.egmcartech.com/2009/11/19/so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know/comment-page-1/#comment-616538 Bobmarley Fri, 20 Nov 2009 11:26:52 +0000 http://www.egmcartech.com/?p=45035#comment-616538 Good for GM...Listening to the consumers and knowing what they want is half the battle Good for GM…Listening to the consumers and knowing what they want is half the battle

]]> By: noroadzone http://www.egmcartech.com/2009/11/19/so-why-did-you-return-that-chevrolet-malibu-gm-wants-to-know/comment-page-1/#comment-616526 noroadzone Fri, 20 Nov 2009 02:53:35 +0000 http://www.egmcartech.com/?p=45035#comment-616526 awesome car! awesome car!

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