Comments on: Cadillac joins Lexus as brand with the most-pleased customers http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/?utm_source=rss&utm_medium=rss&utm_campaign=cadillac-joins-lexus-as-brand-with-the-most-pleased-customers Auto News, Car Reviews, Live Auto Show Coverage Mon, 13 Feb 2012 22:07:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: zermatt http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/comment-page-1/#comment-619704 zermatt Thu, 20 Aug 2009 07:55:00 +0000 http://www.egmcartech.com/?p=38720#comment-619704 I am simply asking a question that based on the content of the story above. The key point made: <br><br>"Claes Fornell of the University of Michigan said part of the Detroit 3’s higher rating comes from declining sales. Fornell pointed out that as less-satisfied customers abandon a brand, said brand is left with a much more satisfied client-base."<br><br>So is it that quality has not really improved as much as the loyalists and apologists that remain have lower standards? People with higher standards left the brand for other brands. The University of Michigan believes it to be possible. I am simply asking a question that based on the content of the story above. The key point made:

“Claes Fornell of the University of Michigan said part of the Detroit 3’s higher rating comes from declining sales. Fornell pointed out that as less-satisfied customers abandon a brand, said brand is left with a much more satisfied client-base.”

So is it that quality has not really improved as much as the loyalists and apologists that remain have lower standards? People with higher standards left the brand for other brands. The University of Michigan believes it to be possible.

]]> By: GMfan87 http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/comment-page-1/#comment-619703 GMfan87 Thu, 20 Aug 2009 06:16:37 +0000 http://www.egmcartech.com/?p=38720#comment-619703 can't give 'em an ounce of credit can ya? can't give 'em an ounce of credit can ya?

]]> By: zermatt http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/comment-page-1/#comment-612090 zermatt Thu, 20 Aug 2009 00:55:00 +0000 http://www.egmcartech.com/?p=38720#comment-612090 I am simply asking a question that based on the content of the story above. The key point made: <br><br>"Claes Fornell of the University of Michigan said part of the Detroit 3’s higher rating comes from declining sales. Fornell pointed out that as less-satisfied customers abandon a brand, said brand is left with a much more satisfied client-base."<br><br>So is it that quality has not really improved as much as the loyalists and apologists that remain have lower standards? People with higher standards left the brand for other brands. The University of Michigan believes it to be possible. I am simply asking a question that based on the content of the story above. The key point made:

“Claes Fornell of the University of Michigan said part of the Detroit 3’s higher rating comes from declining sales. Fornell pointed out that as less-satisfied customers abandon a brand, said brand is left with a much more satisfied client-base.”

So is it that quality has not really improved as much as the loyalists and apologists that remain have lower standards? People with higher standards left the brand for other brands. The University of Michigan believes it to be possible.

]]> By: GMfan87 http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/comment-page-1/#comment-612089 GMfan87 Wed, 19 Aug 2009 23:16:37 +0000 http://www.egmcartech.com/?p=38720#comment-612089 can't give 'em an ounce of credit can ya? can't give 'em an ounce of credit can ya?

]]> By: zermatt http://www.egmcartech.com/2009/08/19/cadillac-joins-lexus-as-brand-with-the-most-pleased-customers/comment-page-1/#comment-612088 zermatt Wed, 19 Aug 2009 16:24:54 +0000 http://www.egmcartech.com/?p=38720#comment-612088 Is Cadillac on par with Lexus or do Cadillac buyers have a much lower expectation of what they expect from Cadillac? Is Cadillac on par with Lexus or do Cadillac buyers have a much lower expectation of what they expect from Cadillac?

]]>