In an interview with Automotive News, GM’s vice president of quality, Jamie Hresko, admits that GM has a lot of work to do when it comes to quality of volume brands like Chevrolet and Pontiac. Instead of just rolling cars off of the assembly line, GM is finally realizing the benefits of building a quality vehicle.
Hresko told Automotive News that vehicle dependability ranking is the most important of the various quality studies and it keeps GM’s warranty costs low while improving residual values.
Last week, Buick tying with Lexus as the highest-ranking brand in the J.D Power and Associates 2007 Vehicle Dependability Study, was good news for GM. The study also showed that Buick and Lexus were followed by Cadillac, Mercury, Honda and Toyota.
Nonetheless, Hresko is still worried since GM brands Pontiac, Chevrolet, GMC and HUMMER still hang out below the industry average, right above Hyundai and Mitsubishi.
“That is something we have to look at and figure out,” Hresko says. “Our high-volume product is where we need to focus. We have to get Chevy up near the top, there’s no doubt.”
Source: Automotive News (Subscription Required)
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